Insights

Productivity is rarely constrained by effort alone. It’s shaped by the leadership decisions, operating disciplines and commercial behaviours that determine how capacity is created, managed and used. In this article we highlight why falling utilisation is a leadership issue, not a time‑recording problem - and how firms can unlock meaningful, sustainable performance.

Working capital has moved firmly up the agenda for most law firms in recent years. While some firms continue to focus on improving lock-up and accelerating cash conversion, others have already made significant progress and are now asking a different question: how do we sustain it?

Protecting margins is rarely driven by one commercial lever. It depends on many leadership decisions made across the business. This article examines how rising costs, evolving client expectations and the impact of AI are reshaping profitability - and what leadership teams must do to strengthen margins for the future.

Leadership teams rarely struggle to decide what they want to achieve. The real challenge is translating collective intent into consistent action across hundreds of busy professionals.

That's where the execution gap begins.

A firm’s performance is only as strong as the delivery engine behind it. Legal team shape, operating models and Business Services can quietly drift out of alignment, creating hidden costs, bottlenecks and lost capacity. As AI accelerates change, those weaknesses become harder to ignore. This article explores what leaders can do to strengthen the engine and turn operational complexity into sustainable performance.