Case studies &
testimonials
Case studies
Case study: Growth strategy
Designed and delivered a new vision and multi-year growth strategy to double revenue . The work was underpinned by a forward-looking assessment of market and client needs to ensure the strategy was fit for purpose, supported by a refreshed governance model and operational framework. A robust business case developed with the Board, secured strong buy-in and positioned the firm for sustained, scalable growth.
Case study: Large M&A
Led one of the largest UK legal mergers, from defining initial vision through to integration. This included building the business case, securing substantial savings, and redesigning operating and partnership structures. Successful outcomes included embedding a high-performance culture, driving a 25% productivity uplift and multi-million pound working capital gains.
Case study: Digital transformation
Spearheaded the digital strategy for a £50m national practice, shifting client perceptions from traditional to a modern, digitally enabled business. The work focused on identifying key success factors, guiding investment decisions and identifying appropriate stakeholders to drive partner adoption. Successful outcomes included a 20% uplift in pitch success rates and a clear repositioning of the firm’s digital capability.
Case study: Unlocking profitability
Developed and delivered a new regionalised delivery model to strengthen profitability and competitive position in response to client and market pressures. Partnered closely with the Executive team to secure buy in and implement business plan that achieved 100% growth and met all profitability targets.
Testimonials
“I’ve had the pleasure of working with Natalie and Richard for many years. They bring a rare combination of strategic clarity, commercial discipline, and the emotional intelligence needed to take people with them.
What sets them apart is their ability to cut through noise, build trust quickly, and turn difficult decisions into practical, workable plans.
Opal Advisory is an outstanding choice for any leadership team that wants experienced partners who will challenge constructively, steady the ship, and deliver meaningful, lasting change.”
Partner, top 20 UK law firm
“As a Chief Risk Officer, I value judgement, clarity and trust above all, and Natalie delivers on all three. She operates with absolute discretion and gravitas, quickly building credibility at the most senior levels. Her ability to cut through complexity and drive clear, actionable outcomes is exceptional. She sees things through, strengthens every team she’s part of and makes demanding work feel controlled and achievable. A senior partner I trust without hesitation.”
Deborah Abraham, Chief Risk Officer, DWF
“Natalie and Richard make a fantastic team. Their complementary strengths create a really effective partnership, combining decisive vision and clear thinking with practical action. They help bring focus, build momentum, and make sure the changes they put in place actually stick.
Opal Advisory would be a great partner for any business looking for experienced, trusted support at a senior level.”
Partner, top 20 UK law firm
“I would wholeheartedly recommend Natalie as a strategic partner for anyone looking for clear thinking paired with a results-driven approach.
She brings a positive energy and momentum to the work that makes collaboration both productive and enjoyable. Someone you genuinely want beside you when navigating and executing the decisions that influence long-term success.”
Partner, top 10 UK law firm